True luxury is consistency
Reading time: 3 min In hospitality, there are details that never appear in photographs.And yet, they are often the ones that decide everything. Over the past few days, several French establishments such as the Park Hyatt Paris-Vendôme, the Mandarin Oriental Paris, the Hôtel du Palais, and the Byblos Saint-Tropez have found themselves at the center […]
Why does no one want to work in hospitality anymore?
The hospitality industry is facing a recruitment crisis. That’s a fact. But let’s be honest: it’s far from being the only sector. Many industries are dealing with the same challenges. And yet, the narrative is always the same: “Young people don’t want to work anymore”,“The job is no longer attractive.” There is probably some truth […]
Between attention and intrusion: the art of mastering customer feedback
Reading time: 4min In hospitality, there is a very fine line between attention and intrusion. Asking for a guest’s feedback is part of the service. But when done poorly, it can feel mechanical, inappropriate, even uncomfortable. When done well, it becomes a key moment — a moment where the relationship strengthens and where you show […]
When robots fail: the real lesson for the hospitality of tomorrow
Reading time: 2 minutes In 2015, a hotel in Japan made headlines with a bold idea: replacing most of its staff with robots. At the front desk, animated dinosaurs welcomed guests. In the rooms, robotic assistants handled requests, while humanoids moved around the lobby. A scenario many of us have imagined: machines taking over our […]