True luxury is consistency
Reading time: 3 min In hospitality, there are details that never appear in photographs.And yet, they are often the ones that decide everything. Over the past few days, several French establishments such as the Park Hyatt Paris-Vendôme, the Mandarin Oriental Paris, the Hôtel du Palais, and the Byblos Saint-Tropez have found themselves at the center […]
Why does no one want to work in hospitality anymore?
The hospitality industry is facing a recruitment crisis. That’s a fact. But let’s be honest: it’s far from being the only sector. Many industries are dealing with the same challenges. And yet, the narrative is always the same: “Young people don’t want to work anymore”,“The job is no longer attractive.” There is probably some truth […]
Between attention and intrusion: the art of mastering customer feedback
Reading time: 4min In hospitality, there is a very fine line between attention and intrusion. Asking for a guest’s feedback is part of the service. But when done poorly, it can feel mechanical, inappropriate, even uncomfortable. When done well, it becomes a key moment — a moment where the relationship strengthens and where you show […]
Season opening : what if the real problem was internal communication ?
Reading time : 3 min It’s a scene that every seasonal hotel manager has already experienced. July. 92% occupancy. A guest request comes in through an instant messaging app, gets lost in the group chat, and nobody knows who's handling it. The guest comes back down to reception, frustrated. And there you are, scrolling back […]
Digitalization in Hospitality: Where Do You Actually Start?
Digitalization has become unavoidable for hotels and restaurants, whether independent or part of a chain. Yet many establishments still don't know where to begin, held back by fear of complexity, cost, or simply the unknown (let's be honest, we all tend to stick with what we know). This article gives you a concrete, accessible starting […]
Why WhatsApp Isn’t Suitable for Hotel Management
WhatsApp: convenient at first… but quickly unmanageable WhatsApp can feel convenient initially—and indeed, many reception, housekeeping, and maintenance teams use it because it’s simple and fast. However, as activity increases, problems quickly arise. Important messages get lost in conversations, there’s no clear accountability for who does what, and tracking the progress of requests becomes impossible. […]