End of Season: How to Turn Your Review into a Springboard for Next Year
The last check-out, the last table served, the shutters closing (or the pace simply slowing down): the end of the season often feels like a finish line. You breathe out, tidy up, turn the page. And yet, this is often exactly the moment when part of next season is decided. The relief reflex After weeks […]
Season opening : what if the real problem was internal communication ?
Reading time : 3 min It’s a scene that every seasonal hotel manager has already experienced. July. 92% occupancy. A guest request comes in through an instant messaging app, gets lost in the group chat, and nobody knows who’s handling it. The guest comes back down to reception, frustrated. And there you are, scrolling back […]