Season opening : what if the real problem was internal communication ?
Reading time : 3 min It’s a scene that every seasonal hotel manager has already experienced. July. 92% occupancy. A guest request comes in through an instant messaging app, gets lost in the group chat, and nobody knows who’s handling it. The guest comes back down to reception, frustrated. And there you are, scrolling back […]
Why WhatsApp Isn’t Suitable for Hotel Management
WhatsApp: convenient at first… but quickly unmanageable WhatsApp can feel convenient initially—and indeed, many reception, housekeeping, and maintenance teams use it because it’s simple and fast. However, as activity increases, problems quickly arise. Important messages get lost in conversations, there’s no clear accountability for who does what, and tracking the progress of requests becomes impossible. […]